Your shipments in one place

The Portal - an overview of shipments, KPIs and track & trace in one dashboard.

In the Portal, you can view all your shipments in real time in one place. While other carriers require you to log into separate systems, Arrowline brings your information, communication, reporting, and support together in a single environment.

One platform for all your shipments, with real-time insight and oversight.

Track all your shipments in real time in one place, without having to log into separate systems. Our Control Tower goes beyond standard track & trace: we actively monitor your shipments and intervene in the event of disruptions before they affect you.

The platform supports:

  • Parcel and pallet shipments
  • FTL
  • LTL
  • Returns
  • Claims and exceptions

You can quickly find the right shipment using search filters based on:

  • Order number
  • Reference
  • Tracking number
  • Postcode
  • Customer name

Real-time performance dashboards

Real-time dashboards and reports provide insight into delivery performance, return flows, claims, and financial data. You can easily export reports and customize them to your specific needs.

Performance reports

Delivery performance

KPI overviews

Shipment overviews

Delayed shipments

Returns

Financial data

Claims

Exceptions

Direct contact and support via the Control Tower

You have direct contact with our specialists via the ticketing system. Link a ticket to a shipment, and it is immediately clear what the issue concerns.

The Portal - ticketing system and direct communication with the Control Tower.

Ticketing system and direct contact

One integrated ticketing system with a direct line to our customer service, linked to your shipments.

Updates and proactive follow-up

Status updates appear within the portal and our Control Tower follows up on disruptions proactively.

Support with exceptions

Help with exceptions, returns and claims handling, all clearly managed from one environment.