Arrowline B.V. attaches great importance to the protection of personal data. When you visit our website arrowline.nl, contact us, or use our services, we may process your personal data. In this privacy statement, we explain which personal data we process, why we do so, with whom we may share data, how long we retain it, and what rights you have.
1. Who is responsible for your personal data?
Arrowline B.V. is responsible for the processing of personal data as described in this privacy statement. Arrowline B.V. Beverwijk, the Netherlands E-mail: info@arrowline.nl Website: arrowline.nl
2. Whose personal data do we process?
We may process personal data of:
- visitors to our website;
- (potential) customers;
- business contacts;
- suppliers and carriers;
- contacts at our partners;
- individuals who contact us via email, telephone, or the contact form.
3. What personal data do we process?
Depending on the nature of your contact with us, we may process the following data, among others:
- name;
- company name;
- job title;
- business or registered address;
- email address;
- telephone number;
- information you provide in a contact or quote request;
- information necessary for the provision of our logistics services;
- correspondence and communication with Arrowline;
- technical data, such as an IP address, where necessary for the operation and security of our website.
We only process personal data that is necessary for the purpose for which it is used.
4. How do we obtain your personal data?
We primarily receive personal data directly from you when you:
- visit our website;
- fill out a contact or quotation form;
- call or email us;
- enter into an agreement with us;
- contact us on behalf of an organization;
- do business with Arrowline in any other way.
In some cases, we receive business contact details via a customer, supplier, carrier, or other business partner when this is necessary for the provision of our services.
5. Why do we use your personal data?
We may use your personal data to:
- contact you and answer your questions;
- process quotation requests;
- provide our logistics services;
- perform agreements with customers and suppliers;
- organise transport and other logistics services;
- provide customer service and support;
- carry out administration and invoicing;
- comply with legal obligations;
- ensure that our website operates safely and correctly;
- maintain business relationships.
We only process personal data when there is a valid legal basis for doing so, for example because processing is necessary for the performance of an agreement, to comply with a legal obligation, on the basis of a legitimate interest or because you have given your consent.
6. Who do we share personal data with?
Arrowline does not sell your personal data.
We may share personal data with other organisations where this is necessary for our services or business operations. These may include:
- carriers and logistics partners;
- IT and hosting providers;
- software providers;
- administrative and financial service providers;
- other parties necessary for the performance of an agreement;
- government authorities where we are legally required to provide information.
Where an external party processes personal data on our behalf, we make appropriate arrangements regarding the protection of that data where required.
We do not share more personal data than is necessary for the relevant purpose.
7. How long do we retain personal data?
We do not retain personal data for longer than necessary for the purpose for which it was collected, unless we are legally required to retain the information for a longer period.
For example, information forming part of our financial and business administration is retained for as long as required by applicable statutory retention periods.
Information from contact or quotation requests is retained for as long as reasonably necessary to process and follow up the request and maintain the business relationship.
When personal data is no longer required and there is no legal reason to retain it, it will be deleted or anonymised.
8. Where is personal data processed?
We aim to have personal data processed within the European Economic Area (EEA) as much as possible.
Where a supplier or service provider processes personal data outside the EEA, we ensure that this only takes place where appropriate safeguards are in place in accordance with applicable privacy legislation.
9. How do we protect your personal data?
Arrowline takes appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access and other forms of unlawful processing.
Access to personal data is limited as much as possible to individuals who require the information to perform their work.
10. What are your rights?
When we process your personal data, you have various rights.
You have, among other things, the right to:
- access your personal data;
- have incorrect personal data corrected;
- request deletion of your personal data where there is no longer a valid reason to retain it;
- request restriction of the processing of your personal data;
- object to certain types of processing;
- receive or transfer your data in certain circumstances;
- withdraw previously given consent.
You can submit a request by emailing info@arrowline.nl.
We will normally respond to your request within one month. If your request is complex or if we receive multiple requests, this period may be extended in accordance with the GDPR.
To prevent personal data from being provided to the wrong person, we may ask you for additional information to verify your identity.
11. Complaints
If you are not satisfied with the way Arrowline handles your personal data, please contact us first via info@arrowline.nl so that we can work together to find a solution.
You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
12. Cookies
Our website only uses cookies that are necessary to ensure the website functions properly, securely and in a user-friendly manner.
We currently do not use cookies to track visitors across other websites, create personal advertising profiles or display personalised advertisements.
More information can be found in our Cookie Policy.
13. Changes to this Privacy Policy
We may amend this Privacy Policy if our services, website or applicable laws and regulations change.
The most recent version will always be available on arrowline.nl.
14. Contact
14. Contact
If you have any questions about this Privacy Policy or how Arrowline handles personal data, please contact us:
Arrowline B.V. Email: info@arrowline.nl Website: arrowline.nl